Support Center
Frequently Asked Questions
Everything you need to know about our fulfillment process, pricing, and getting your inventory ready for sale.
How does the prep process work?
Our streamlined process involves receiving your inventory, inspecting for damage, labeling (FNSKU), poly-bagging or bubble-wrapping as needed, and boxing for final shipment to fulfillment centers.
What is the turnaround time?
We aim for fast turnaround on all standard prep services. Most orders are processed and shipped within 1-3 business days depending on volume and service complexity. You can track progress in real-time through your portal.
How does pricing work?
Pricing is calculated per individual service performed. We offer tiered volume discounts for high-frequency sellers, ensuring that as your business grows, your per-unit costs decrease.
Which fulfillment channels do you support?
We offer full support for Amazon FBA, Walmart WFS, and general 3PL fulfillment. Our portal integrates with all major marketplaces to ensure label accuracy across different platforms.
How do I get started?
Simply register for an account via our portal. Once your business details are submitted, our team will review and approve your application within 24 hours so you can start shipping.
What is your storage policy?
We provide a 7-day grace period for all received inventory. After the initial 7 days, storage is billed at a flat rate of $0.03 per cubic foot per day.
Who creates the shipment plan?
The customer creates the shipment plan within their specific seller account (Amazon/Walmart) and then uploads the generated labels and instructions to our secure customer portal.