Terms and Conditions

Effective Date: June 2026 | Last Updated: June 22, 2026

These Terms and Conditions ("Agreement") govern the relationship between PrepA2Z ("Company", "we", "us") and the customer ("Client", "you") who utilizes our prep, warehousing, and fulfillment services. By creating an account or submitting inventory to our facility, you agree to be bound by these terms.

1. Scope of Services

PrepA2Z provides the following services at our facility located at 7701 Southern Dr Suite R, Unit# A3D, Springfield, VA 22150:

Receiving and inspection of inbound inventory shipments
Product prep services including FNSKU labeling, poly bagging, bubble wrapping, bundling, and other packaging services
Inventory storage and warehouse management
Outbound shipment creation and dispatch to Amazon FBA, Walmart WFS, D2C, and other fulfillment channels
Photo documentation of inventory at each processing stage

Services are performed according to Client instructions submitted via the PrepA2Z portal and applicable fulfillment channel requirements.

2. Account Registration and Approval

All Clients must complete the registration process and receive account approval before submitting inventory. PrepA2Z reserves the right to decline service to any applicant at its sole discretion. Client accounts must provide accurate business information, valid contact details, and marketplace seller credentials where applicable.

3. Pricing and Payment Terms

Pricing: Services are charged per the published rate card or any custom pricing agreement between the parties. Rates are subject to change with 30 days written notice.
Invoicing: Invoices are generated upon completion of prep services and shipment dispatch. For storage fees, invoices are generated on the Client's configured billing cycle (monthly, weekly, or per-shipment).
Payment Due: Payment is due within 15 days of invoice date unless otherwise agreed in writing.
Late Payment: Accounts past due are subject to a 1.5% monthly finance charge (18% APR). PrepA2Z reserves the right to suspend all services, withhold inventory, and place a warehouse lien on stored goods for accounts exceeding 30 days past due.
Payment Methods: We accept credit/debit cards and bank transfers. A processing fee of 3% applies to all credit card transactions.

4. Inventory Receiving and Inspection

Client must provide advance notice of incoming shipments via the PrepA2Z portal, including expected quantities, product descriptions, and tracking information.
PrepA2Z will inspect all inbound shipments and document any discrepancies between expected and received quantities within 2 business days of receipt.
Client has 48 hours to dispute any receiving discrepancies after notification. After this period, the receiving report is considered accepted.
PrepA2Z is not responsible for shortages, damage, or defects that occurred prior to receipt at our facility.

5. Storage Policy

Grace Period: A 7-day grace period from date of receipt is included at no charge for all inbound orders.
Storage Fees: After the grace period, daily storage fees apply per our published rate card based on cubic footage occupied.
Long-Term Storage: Inventory stored beyond 90 days will incur elevated long-term storage rates. Clients will receive periodic email reminders for inventory approaching long-term storage thresholds.
Abandonment: Inventory stored for more than 120 days without Client communication, with an unpaid balance, will be deemed abandoned. PrepA2Z will provide 30 days written notice before disposing of or liquidating abandoned inventory. Any proceeds from liquidation will be applied to outstanding balances first.

6. Client Responsibilities

The Client is responsible for:

Providing accurate product information, quantities, and shipping details
Ensuring all products comply with applicable laws, marketplace policies, and are not prohibited, hazardous, or restricted
Creating and providing shipment plans, destination warehouse assignments, shipping labels, and box content labels (unless Prep Center Managed service is selected)
Maintaining adequate inventory insurance for goods stored at our facility
Responding to discrepancy notifications within the specified timeframes
Keeping account and payment information current

7. Liability and Insurance

Limited Liability: PrepA2Z's total liability for lost or damaged inventory shall not exceed the lesser of: (a) the wholesale cost of the affected goods as declared by the Client, or (b) $500 per shipment/incident.
Exclusions: PrepA2Z is not liable for: damage caused by inadequate packaging by the Client or supplier; carrier damage after dispatch; marketplace rejections; damage from pests, vermin, or environmental factors beyond our control; or any consequential, indirect, or lost-profit damages.
Claims: All damage or loss claims must be submitted in writing within 7 days of the incident becoming known. Claims submitted after this period are waived.
Insurance: Clients are strongly encouraged to maintain their own inventory insurance. PrepA2Z maintains general warehouse liability insurance but this does not cover the full value of stored client goods.

8. Inspection and Rejection Rights

PrepA2Z reserves the right to refuse receipt or processing of inventory that is:

Hazardous, flammable, explosive, or requires special handling not agreed upon
Prohibited by federal, state, or local law
Counterfeit, infringing on intellectual property, or violating marketplace policies
Significantly different from the Client's description or product listing
Infested, contaminated, or poses health risks to our staff

Rejected inventory will be returned at Client's expense or disposed of with written Client authorization.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary business information, pricing, supplier details, and customer lists shared during the course of the relationship. This obligation survives termination of services.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless PrepA2Z, its officers, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) the Client's products or product claims; (b) inaccurate product information provided by the Client; (c) violation of any marketplace policies; (d) intellectual property infringement; or (e) any negligent or wrongful act of the Client.

11. Termination

Either party may terminate this Agreement with 30 days written notice.
PrepA2Z may terminate immediately for: non-payment exceeding 30 days; violation of these terms; or submission of prohibited goods.
Upon termination, Client must arrange for removal of all inventory within 30 days. After this period, storage fees continue to apply and abandonment policy takes effect.
All outstanding invoices become immediately due upon termination.

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts of God, natural disasters, pandemics, government actions, labor disputes, utility failures, civil unrest, or other circumstances beyond reasonable control. The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.

13. Dispute Resolution

Any dispute arising from this Agreement shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in the Commonwealth of Virginia under the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney fees.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

15. Modifications

PrepA2Z reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and take effect 30 days after posting. Continued use of services after the effective date constitutes acceptance of the modified terms.

16. Entire Agreement

This Agreement, together with any custom pricing agreements and service orders, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements. If any provision is found unenforceable, the remaining provisions shall continue in full force.

17. Contact

For questions regarding these terms, please contact us at:
PrepA2Z
7701 Southern Dr Suite R, Unit# A3D, Springfield, VA 22150
Email: [email protected]